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Help! I am so frustrated that I cannot download anything!

OK - here's a question from one user:

I am SOOOOOO frustrated with your site lately!!!!! I have to "login" several times (yes, using the correct info) -- then I can't download the free PowerPoint templates....and so forth. I use your site extensively. Can't you make it easier?

So here's a start to end help route:

And please do send feedback -- and suggestions -- here's a link to the feedback form...

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