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Help! I am so frustrated that I cannot download anything!

OK - here's a question from one user:

I am SOOOOOO frustrated with your site lately!!!!! I have to "login" several times (yes, using the correct info) -- then I can't download the free PowerPoint templates....and so forth. I use your site extensively. Can't you make it easier?

So here's a start to end help route:

  • Begin by checking if you have the current password -- both the user name and password change every month --
  • Next check if you are using the proper user name and password -- both of them are case sensitive.
  • If you still cannot access the downloads, check for specific instructions using your browser -- we have details for Internet Explorer, Firefox, and Opera.
  • If there's still no access, then are you using an automatic download manager like GetRight or similar? You'll have to put in your user name and password there as well!
  • Still no luck? Has your system administrator disallowed downloads of zip files? Do find out.
  • If you still can't get it to work, try from another computer?
  • OK -- you really seem to have problems -- maybe you can order a CD of the templates? Check here...
  • Don't want to spend money? We have another site with direct downloads for free PowerPoint templates
  • Sometimes, just rebooting your system, or trying another day might get you lucky!
  • Still reading this -- check this out...

And please do send feedback -- and suggestions -- here's a link to the feedback form...

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